* Due to COVID-19 crisis, processing a return or exchange will be delayed up to 14 days in order to maintain the safety of the processing and exposure to merchandise in transit.
1. Get a Return Authorization Number.
Contact Us to request a Return Authorization Number and obtain Return & Exchange detailed instructions.
2. Return Shipping Label.
Since your order was shipped with Free Shipping, customers must pay the Return Shipping Label. UPS and FEDEX are not accepted. Email us the Tracking Number within 3 business days of receiving the RMA Instructions for all requests of Refunds and Exchanges.
Print your Return Authorization Number and place it with the returned product.
For exchanges, we do not offer free exchange shipping. In order for us to re-ship you the brand new exchange, you must include a Prepaid Return Shipping Label with the item you are returning.
3. Pack your merchandise carefully.
REFUNDS: Returned product must be brand new, original packaging, unopened, unused, saleable condition, and with all of the original accessories.
EXCHANGES: Exchanged product must include all packaging, original item and accessories so that we may fulfill your exchange in a timely manner.
To protect products in shipping, Seaport uses exterior packaging for most products. Please use the original or your own exterior packaging.
Remove or mark out the original shipping labels, then securely tape one completed USPS shipping label to the package.
4. Give the package to USPS.
Take it to your local Post Office or any official USPS location. For the location nearest you, visit www.usps.com.
5. Product Received at Seaport facility.
REFUNDS: When we received and verified the product, we will process your request for a refund.
EXCHANGES: We will process an expedited exchange of the same product upon receipt and verification of the original product.
You can trace your package using the tracking number and by visiting www.usps.com.
An email will be sent to you that your return was processed. We normally process your exchange within 2-5 days and refund within 7-14 days. However, there may be times where an internal inspection will delay a return or exchange and possibly be refused due to tampering, negligence, or where the product is considered not verifiable within our Returns & Exchanges Policy and Terms.
* Due to Coronavirus lockdowns, processing of returns and exchanges may experience delays.
Last Update: April 01, 2020
* This policy is subject to change and update at any time without notification.