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Returns and Exchanges

 



 

Seaport 15-Day Return Policy

Returns or exchanges must be received at our facility within the 15-day Return Policy period. WE ARE NOT RESPONSIBLE FOR USPS DELAYS.

We will accept your returned product without hassle for immediate full refund as long as the product is brand new, unopened, and unused within 15 days from the date of purchase. Items that are opened will qualify for an even exchange of the same product once we have verified the contents and return details (Serial Numbers/MAC Addresses).

Refund Request Instructions: Please Contact Us and submit your request for a Return Authorization Number (RMA) as soon as possible and within our posted 15-Day Return Policy.

Return products for a refund must be received within 15 days from the date of purchase. Return request must be returned to our facility in the same condition you received merchandise: brand new, original packaging, unopened, unused, and in saleable condition. The original manufacturer sealed packaging is required and not tampered with for a full refund.

We do not offer items for testing or evaluation. Seaport is not responsible for compatibility issues, all items are brand new unless specifically described otherwise in product listing details.

We DO NOT accept returns for refund where the customer claims the item to be defective in order to avoid this policy. If the item is defective, you may return the item to our facility, we will replace the item with the same exact item once we have verified your claim. A refund will not be provided, if you are seeking a different item, you may request a store credit once you have returned the item with all associated packaging and you have complied with the RMA instructions, we will verify your claim and issue you a response to either a repair or store credit. Refunds apply for brand new returns only.

All merchandise we sell is brand new and protected by a full warranty. We do not issue refunds for products that have been used, opened, resealed or repackaged.

  • Customers must pay the Return Shipping Label and email us the Tracking Number for all refund and exchange requests (USPS is the required delivery carrier).

  • Seaport is not responsible for compatibility issues, configuration support, or installation. All products we sell are brand new and listed with manufacturer specifications.

  • Your return must be the same product we sold you: Model Number, Version Number, Serial Numbers, MAC Addresses and other information will be verified with our records.

  • Seaport does not charge restocking fees for returns.

  • Seaport does not provide return shipping labels for refunds.

  • In the unlikely event you force the item 'Return to Sender', a charge for the shipping cost and packing will be deducted from your refund due total.
    • Example: Cost paid for item - Minus shipping and packaging cost = Refund amount due to customer
    • Only applies to 'Return to Sender' / refused shipments

While it is rare to refuse a request for refund, Seaport will refuse a customer return for the following when the returned product has:

  • A different serial number than the one Seaport originally shipped.

  • Opened item, Used or Tampered, Missing parts or missing the original product packing material.

  • Returned to our facility without first obtaining a valid RMA number or 'Return to Sender'/Refused delivery.

  • Return and exchange request exceeding 15 days from the date of purchase.

  • 'Return to sender' will incur the total cost of shipping and any packaging (Returned product refund - minus cost of shipping = Refund amount for returned item).
    • Shipping is free for all orders; however, items not accepted either by refusal or return to sender will incur a deduction of related shipping cost when received at our facility.

 

Seaport 15-Day Exchange Policy

Exchange for the same item must be received at our facility within the 15 day return policy period.

We will gladly provide you an exchange for the same item if the item is defective and within 15 days from the date of purchase. Prior to issuance of an exchange, we will verify the product and claim.

  • Customers must pay the Return Shipping Label and email us the Tracking Number for all refund and exchange requests (USPS is the required delivery carrier).

  • For exchanges, we do not offer free exchange shipping. In order for us to re-ship you the brand new exchange, you must include a Prepaid Return Shipping Label with the item you are returning.
  • Your return must be the same product we sold you: Model Number, Version Number, Serial Numbers, MAC Addresses and other information will be verified with our records.

  • Exchanges will require the customer to provide a return shipping label in additional to all related shipping costs.

Warranty, Compatibility and Support

You may contact the perspective manufacturer for warranty related service.

  • Warranty service from the manufacturer is available where the 15-Day exchange period has expired. The warranty does not cover negligence or damage to the product.

  • Manufacturer warranty periods vary from each product and model number, please reference your product for warranty related details or contact our company if you need further assistance.

  • With respect to certain products that require firmware or software updates, we are not responsible for any software updates in the event the firmware or software update fails.

  • In the event you experience compatibility with your hardware, please note we do not provide support with compatibility setup, software, firmware or configuration installations. Compatibility for each product where applicable should be researched based upon your intended configuration. If you are not certain about your product compatibility, please consult the product manufacturer for specific information and additional details.

 

Seaport Clearance Non-refundable

Clearance items are non-refundable. All sales are final for 'Clearance items'.

All clearance items have been completely verified and are as described in the listing. Each item is sold individually to give the best representation of the item as listed. In the event we have multiple quantities of the same item, each item will be represented as the pictures and description detail. Our promise to you, we stand by every listing with accuracy. Please be certain of what you are purchasing, while these items may be an older generation merchandise, the items are as described.



* Due to Coronavirus lockdowns, processing of returns and exchanges may experience delays.

 

Please contact our company for additional assistance and we are always happy to help our customers in order to maintain your confidence and satisfaction.

Last Update: April 01, 2020

* This policy is subject to change and update at any time without notification.